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Vacheron Constantin Partnership
Vacheron Constantin Partnership
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Vacheron Constantin Certified Pre‑Owned
Please find answers to the most frequently asked questions in the FAQs section, if you can’t find the required info then you can contact the Sales Department for help with your query.
Phone availability
Call +852 3841 7222
Frequently asked questions
As part of our commitment to providing our customers with exceptional care, Watchfinder & Co. is proud to have been appointed an official Vacheron Constantin Certified Pre‑Owned partner. This guarantees each timepiece is carefully inspected and serviced accordingly by a Vacheron Constantin-accredited watchmaker and comes with a minimum 24-month international warranty.
A Vacheron Constantin timepiece purchased as part of the Certified Pre‑Owned partnership will have a digital passport, providing complete transparency about its condition and provenance. A complimentary pouch embossed with the brands Maltese cross logo will also be provided.
This 24-month Vacheron Constantin International Certified Pre‑Owned Warranty is offered with most of our watches. Only watches sold by our certified sellers through our Marketplace are excluded.
Should your watch require any attention within this period, you can contact either Watchfinder, a Vacheron Constantin Boutique or the Vacheron Constantin Concierge, presenting your warranty card.
You can return it for inspection and diagnosis at any of these locations, and if the fault is covered by the warranty, it will be repaired free of charge.
Please note the warranty covers manufacturing and mechanical defects only.
Please use this form to submit a warranty return enquiry to Watchfinder or visit one of our boutique locations. boutique locations.
Alternatively, visit the Vacheron Constantin boutique finder.
Terms & conditions apply
Please scan the QR code on your warranty card and follow the instructions provided to create an account with Vacheron Constantin and claim the digital passport for your timepiece.
If you purchased online or over the phone, we give you 14 days to return a watch you aren't happy with for a full refund. If you purchase in store, we can offer you an exchange or credit note if you return a watch within 14 days.
Please return items in the same condition and with the same accessories as purchased with online and telephone purchases, retaining the red returns tag.
Refunds will be processed after inspection in 5 working days.
You can return a watch by post or in person at your closest Watchfinder location.
Contact us to arrange a return
Industry Leading Customer Service
From the boutique to the service centre, Watchfinder & Co. understands the importance of a good customer experience, and we work hard to make sure you receive only the best service—but that experience doesn't stop simply because you've made your purchase. We recognise how important aftersales customer care is too, which is why every online purchase comes with a 24-month comprehensive warranty.
Contact Aftersales
If you have any complaints or queries about your order, our Aftersales team is always on hand to help you with any concerns you might have. To get in touch with Aftersales, you can simply fill out the enquiry form—or if you prefer, give the team a call on +852 3841 7222.