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Returns
Please find answers to the most frequently asked questions in the FAQs section, if you can’t find the required info then you can contact the Sales Department for help with your query.
Phone availability
Call +852 3841 7222
Frequently asked questions
For complete confidence when purchasing online or on the phone, we give you 14 days to return a watch you aren't happy with for a full refund. If you purchase in store, we can offer you an exchange or credit note if your return a watch within 14 days. Please return items in the same condition and with the same accessories as purchased, with online and telephone purchases retaining the red returns tag. Refunds will be processed after inspection. You can return a watch by post or in person at your closest Watchfinder location.
Do you have an extended Christmas return policy?
For complete confidence when buying a Christmas gift, we're extending our return policy. If you place an order online or over the phone, or buy a watch in one of our boutiques between 4th November and 24th December, you're entitled to return it for an exchange only, up to 31st January 2025. Please ensure we receive your return by this date.
Don't see another watch you'd like to exchange for? We can offer you a credit note instead.
Please note, if you buy a watch sold by a certified seller on our Marketplace, we are unable to offer this extended returns policy and our usual 14-day return policy for a refund will apply.
Please return items in the same condition and with the same accessories as purchased, with online and telephone purchases retaining the red returns tag. You can return a watch by post or in person at your closest Watchfinder location.
If you purchase your watch online or over the phone, our usual 14 day return policy for a refund will apply throughout this period.
If your watch is still within the 14-day exchange period and retains its original condition and accessories, you can exchange it for another.
Once we have received the watch and inspected it, your refund will be processed.
Industry Leading Customer Service
From the boutique to the service centre, Watchfinder & Co. understands the importance of a good customer experience, and we work hard to make sure you receive only the best service—but that experience doesn't stop simply because you've made your purchase. We recognise how important aftersales customer care is too, which is why every online purchase comes with a 24-month comprehensive warranty.
Contact Aftersales
If you have any complaints or queries about your order, our Aftersales team is always on hand to help you with any concerns you might have. To get in touch with Aftersales, you can simply fill out the enquiry form—or if you prefer, give the team a call on +852 3841 7222.
